JRIT081 - IT Helpdesk / PC Tech - Calgary

Small, local Calgary consulting firm looking for an exceptional person to fill an exciting position
as a junior/intermediate IT Support person for the day-to-day support of our small business clients.
Full or Part-time. Subcontractors may be considered. Pay will be based on qualifications.

The Company:

The Job Details:

• Managing the Helpdesk Phone.
  
• Providing frontline Technical Support to end-users of Windows PCs.
  Answering user queries, ad-hoc training, identifying troubleshooting and resolving issues, documenting as required.
• Installing and Maintaining Hardware, O/S and Application Software. Off-hours patching and maintenance (remote access).
• May involve some minor support for related technologies such as MACs, Networking devices and Blackberries.
• Job will involve a flexible mix of remote access (telework) and on-site in the downtown.

Skills, Abilities and Experience:

• To be successful, you must have a demonstrated passion for technology and a keen interest in how things work.
• Traits: mature, honest, responsible, disciplined, self-motivated, hard-working and dependable.
• Solid organizational and time management skills, ability to estimate and prioritize workloads and handle simultaneous demands.
• You are a practical, proactive self-starter that can initiate, monitor and follow-thru on tasks and projects.
• Skills: Microsoft WindowsXP, Microsoft Office, SMB and TCP/IP Networking, Internet and Email (SMTP, POP3, HTTP, FTP), Printers, Routers and Firewalls.
• Hardware and software skills. Logical, attentive to detail with good problem solving and troubleshooting skills. Sound judgement.
• Experience with and knowledge of a variety of PC applications. Linux knowledge would be helpful.
• Knowledge of industry standards, methodologies and practices.
• Ability to work cooperatively with others as well as to work alone with minimal supervision.

Other Requirements:

• Must be a Canadian Citizen living in Calgary to apply.
• Excellent English communication skills a must (written, oral and telephone).
• Demonstrated experience in a related/similar role including Experience in customer service.
• You must be trustworthy, ethical, professional and present the appropriate image to clients. Friendly, pleasant, polite with solid Soft Skills.
• You will be in a position of trust and are expected, at all times, to maintain a secure work environment and to preserve the confidentiality of company and customer information.
• We believe in life-long learning and expect employees to stay current in the IT field through reading, researching, training and hands-on learning.
• You must have Reliable transportation and be able to lift and move upto 40 lbs.
• Qualified applicants may be subject to Reference and Security checks.

Work will involve some non-standard hours (evenings, weekends) depending on operational requirements.
However this along with managing the helpdesk cellphone will be offset by the ability to work from home and manage your schedule much of the time.
Training and mentoring will be provided to the successful candidate. Being a Value Added Reseller, we offer hardware and software at discount to employees.

To APPLY, Please email Resume and Cover Letter describing your suitability for this position along with salary expectations to: apply@itwizardry.com